Lovaio Legal
Verified Users & Business Verification Policy
Rules governing verification of users, businesses, Marketplace sellers and other verification programmes available on the Lovaio Platform.
- Version
- 1.1
- Effective
- 29 July 2026
- Last updated
- 29 July 2026
- Reading time
- 7 min
1. Introduction
Welcome to the Lovaio Verified Users & Business Verification Policy.
Verification helps increase trust within the Lovaio community by allowing certain users and businesses to confirm aspects of their identity or business information.
This Policy explains how verification may be obtained, maintained, reviewed and, where appropriate, withdrawn.
Verification is intended to improve transparency and reduce fraud. It is not an endorsement, guarantee or certification by Lovaio of any individual, business, product or transaction.
Verification indicates that certain information has been checked according to the applicable verification programme.
This Policy should be read together with our Terms of Service, Marketplace Policy, Account & Account Security Policy, Trust & Safety Policy and all other applicable Platform policies.
2. Scope
This Policy applies to:
- individual users seeking verification;
- business users;
- Marketplace sellers;
- organizations;
- future verification programs introduced by Lovaio;
Scope of verification
Different verification requirements may apply depending on the type of account or service.
3. Purpose of Verification
Verification programs are designed to:
- improve user trust;
- reduce fraud;
- assist users in identifying legitimate businesses;
- support compliance with applicable laws;
- enhance Marketplace safety;
- protect the integrity of the Platform;
Limitations
Verification does not guarantee future behaviour, product quality, legal compliance or transaction outcomes.
4. Types of Verification
Lovaio may offer different forms of verification, including:
- verified individual accounts;
- verified business accounts;
- verified Marketplace sellers;
- identity verification;
- business registration verification;
- document verification;
- additional verification programs introduced in the future;
Future verification programs
Verification methods may evolve as Platform features develop.
5. Eligibility
Users requesting verification may be required to satisfy applicable eligibility requirements.
Depending on the verification program, users may need to provide:
- accurate account information;
- identity documentation;
- business registration documents;
- proof of authority to represent a business;
- contact information;
- any additional information reasonably necessary for verification;
Verification approval
Submitting an application does not guarantee approval.
6. Verification Process
Lovaio may request information reasonably necessary to complete verification.
Depending on the verification program, this may include:
- identity documents;
- business registration records;
- proof of address where appropriate;
- tax registration information where applicable;
- proof of authority to represent a business;
- additional supporting documentation;
Third-party verification providers
Lovaio may use third-party verification providers where appropriate.
Submitting documents does not guarantee successful verification.
7. Verification Review
Verification requests are reviewed using reasonable procedures designed to confirm the accuracy of submitted information.
Review procedures may evolve as verification technologies and regulatory requirements develop.
During the review process, Lovaio may:
- request additional documentation;
- seek clarification;
- verify publicly available information;
- conduct automated verification checks;
- perform manual review where appropriate;
Review timeframes
Verification timeframes may vary depending on the complexity of the request.
8. Verified Status
Where verification is successfully completed, Lovaio may display an indication that the account has been verified.
A verified status indicates only that the relevant verification requirements have been satisfied at the time of verification.
The scope of verification may differ between verification programmes.
- Verification does not mean that Lovaio guarantees future conduct;
- Verification does not mean that Lovaio guarantees product quality;
- Verification does not mean that Lovaio guarantees transaction outcomes;
- Verification does not mean that Lovaio guarantees legal compliance;
- Verification does not mean that Lovaio endorses any user or business;
User responsibility
Users remain responsible for their own decisions and transactions.
9. Ongoing Verification
To maintain Platform integrity, Lovaio may periodically review verified accounts.
Additional verification may be requested where:
- account information changes;
- unusual activity is detected;
- fraud prevention requires further checks;
- applicable laws require updated information;
- there is reason to question the accuracy of previously submitted information;
Cooperation with verification requests
Failure to cooperate with reasonable verification requests may affect verified status.
10. Business Verification
Business verification may include confirmation of:
- business registration;
- legal entity information;
- authorized representatives;
- contact details;
- tax registration where applicable;
- other information reasonably necessary for the relevant verification program;
Business verification limitations
Business verification does not certify the financial stability, legal compliance or commercial reputation of a business.
11. Changes to Verified Information
Verified users are responsible for keeping relevant verification information accurate and up to date.
Users should promptly notify Lovaio where material changes occur, including:
- changes to legal name;
- changes to business ownership where relevant;
- changes to authorized representatives;
- changes to registration details;
- changes affecting eligibility for verification;
Maintaining accurate information
Failure to maintain accurate information may result in verification being reviewed, suspended or withdrawn.
12. Suspension or Removal of Verification
Lovaio may suspend or remove verified status where reasonably necessary, including where:
- verification information becomes inaccurate;
- fraud or deception is suspected;
- Platform policies are seriously or repeatedly violated;
- applicable legal requirements are no longer satisfied;
- verification was obtained using false or misleading information;
Effect on account status
Removal of verified status does not necessarily result in account suspension or termination.
13. Misuse of Verified Status
Verified status must not be used to:
- mislead users;
- falsely imply endorsement by Lovaio;
- create deceptive commercial advantages;
- facilitate fraud;
- impersonate another individual or organization;
- violate applicable laws or Platform policies;
Enforcement
Misuse of verified status may result in removal of verification and additional enforcement measures where appropriate.
14. Re-Verification
Where appropriate, Lovaio may require verified users to complete a new verification process.
Re-verification may be requested where:
- verification standards change;
- legal requirements evolve;
- significant account changes occur;
- security concerns arise;
- periodic verification reviews are conducted;
Failure to complete re-verification
Failure to complete reasonable re-verification requests may affect continued verified status.
15. Appeals
Users who believe that verification has been incorrectly refused, suspended or removed may request a review.
Appeals should include:
- identification of the affected account;
- the relevant verification decision;
- an explanation of why the decision is believed to be incorrect;
- any additional supporting information;
Appeal review
Appeals are reviewed fairly, consistently and in good faith.
Where practicable, appeals may be reviewed by personnel not primarily involved in the original decision.
Submitting an appeal does not automatically restore verified status while the review is ongoing.
16. Fraud Prevention
Verification programs are intended to reduce fraud but cannot eliminate all risks.
Users should continue to exercise appropriate caution when interacting with other users, businesses and Marketplace listings.
Verification as one factor
Verification should always be considered as only one factor when making purchasing or business decisions.
Lovaio may implement additional fraud prevention measures independently of verification status.
17. Cooperation with Verification Providers
Where appropriate, Lovaio may use trusted third-party service providers to assist with identity or business verification.
Such providers may perform services including:
- document authentication;
- identity verification;
- business verification;
- fraud prevention;
- sanctions or regulatory screening where required by applicable law;
Provider responsibility
The use of third-party providers does not transfer responsibility for Platform governance or user relationships to those providers.
18. Contact Information
If you have questions regarding this Policy or wish to request verification or submit additional verification information, please contact us.
VHV-Construction, s.r.o.
Company ID (IČO): 24212865
Registered Office:
Bělehradská 858/23
120 00 Prague 2
Czech Republic
Website:
https://lovaio.com
Support: support@lovaio.com
Marketplace: marketplace@lovaio.com
Legal: legal@lovaio.com
19. Final Provisions
This Verified Users & Business Verification Policy supplements and should be read together with:
- Terms of Service;
- Marketplace Policy;
- Seller Policy;
- Buyer Protection Policy;
- Account & Account Security Policy;
- Trust & Safety Policy;
- Privacy Policy;
- Community Guidelines;
- Acceptable Use Policy;
- Cookie Policy;
- and any other legal policies published by Lovaio;
Verification programme changes
Lovaio reserves the right to modify or discontinue any verification program, introduce additional verification categories or update verification requirements where reasonably necessary to reflect legal developments, technological advances, evolving fraud risks or changes to Platform functionality.
Platform integrity
Nothing in this Policy limits Lovaio's ability to conduct additional verification where reasonably necessary to protect users, comply with applicable laws or maintain Platform integrity.
Severability
If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Appendix A – Examples of Verification Programs
Examples of verification programs may include:
- Verified User;
- Verified Business;
- Verified Seller;
- Verified Organization;
- Identity Verification;
- Business Registration Verification;
- Document Verification;
- additional verification programs introduced in the future;
Appendix B – Verification Best Practices
Users seeking verification are encouraged to:
- provide accurate information;
- submit clear and valid documents;
- keep verification information up to date;
- promptly report significant changes;
- protect verification credentials;
- cooperate with reasonable verification requests;
Appendix C – Understanding Verification
Verification is intended to improve trust within the Platform.
Users should always perform their own assessment before entering into transactions.
Verification does not mean that:
- Lovaio guarantees a user's future conduct;
- Lovaio guarantees products or services;
- Lovaio guarantees transaction outcomes;
- Lovaio guarantees legal compliance;
- verified users present no risk;
User assessment
Users should continue to exercise appropriate judgment and conduct their own assessment before entering into transactions or business relationships.
Appendix D – Principles of Verification
Lovaio seeks to ensure that every verification programme is:
- fair and consistent;
- proportionate to the associated risks;
- designed to reduce fraud;
- reviewed periodically;
- implemented in accordance with applicable law;