Buyer Protection Policy

Buyer rights

Certain legal rights available to buyers may vary depending on the applicable laws and the nature of the transaction.

Marketplace safety

However, Lovaio actively works to improve Marketplace safety by:

• enforcing Marketplace policies;
• reviewing user reports;
• restricting fraudulent activity where detected;
• removing listings that violate Platform rules;
• supporting users through reporting mechanisms;
• continuously improving Marketplace safety tools;

Continuous improvement

Lovaio continuously evaluates new safety measures and technologies designed to reduce fraud and improve user trust.

Independent judgment

Buyers should never assume that a listing is trustworthy solely because it appears on the Platform.

Instead, buyers should use their own judgment together with the safety tools provided by Lovaio.

Warning signs

The presence of one or more warning signs does not automatically mean that fraud is occurring, but buyers should exercise additional caution before proceeding.

Platform messaging

Using Platform messaging may assist Lovaio in reviewing reports relating to Marketplace activity where such information is available.

Remote transactions

For remote transactions, buyers should request additional photographs or information whenever necessary before making payment.

Payment limitations

Unless expressly stated otherwise, Lovaio does not process payments between Marketplace users and cannot reverse completed transactions.

Inspecting delivered items

Buyers should carefully inspect delivered items as soon as reasonably possible after receipt.

If an issue is identified, buyers should communicate with the seller promptly.

Supporting evidence

Providing accurate information and supporting evidence may assist Lovaio in reviewing the report more efficiently.

Direct resolution

Many misunderstandings can be resolved without formal Marketplace intervention.

Where direct communication is unsuccessful, buyers may submit a report through the Platform.

Platform actions

However, Lovaio may:

• review reports alleging violations of Platform policies;
• remove listings that breach Marketplace rules;
• restrict fraudulent accounts;
• request additional information from users;
• preserve relevant information where legally required;
• cooperate with competent authorities where appropriate;

Facilitating communication

In certain situations, Lovaio may facilitate communication between users, but does not act as an arbitrator or legal decision-maker unless expressly stated otherwise.

Reasonable caution

Not every fraudulent attempt can be prevented, and buyers should continue exercising reasonable caution when using the Marketplace.

False reports

Submitting knowingly false reports or abusing Platform safety features may result in enforcement action.

Additional caution

For higher-risk transactions, buyers are encouraged to exercise additional caution and request further information before proceeding.

Verification limitations

Instead, verification should be viewed as one element of the overall trust assessment.

Buyers should continue exercising independent judgment regardless of verification status.

Enforcement decisions

Enforcement decisions are based on the available information, the seriousness of the conduct, previous policy violations and the potential impact on users or the Platform.

Where appropriate, Lovaio may request additional information before making a final decision.

Appeal process

Where appropriate, appeals may involve additional human review.

Submitting an appeal does not automatically suspend or reverse an enforcement decision.

Lovaio reviews appeals in good faith and seeks to reach fair, consistent and proportionate decisions.

Each appeal is assessed individually based on the available information.

Policy updates

Nothing in this Policy should be interpreted as creating a contractual guarantee regarding the outcome of Marketplace transactions.

While Lovaio continually works to improve Marketplace safety, buyers remain responsible for exercising reasonable judgment when deciding whether and how to complete transactions. No online marketplace can eliminate all risk, and users should always exercise reasonable care.

Lovaio reserves the right to update this Policy from time to time to reflect legal developments, technological improvements, evolving fraud risks and changes to Marketplace services.

If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Review the Listing

• Read the entire description.
• Review all photographs.
• Check whether important information is missing.
• Compare the price with similar listings.

Communicate with the Seller

• Ask questions if anything is unclear.
• Request additional photographs where appropriate.
• Clarify delivery arrangements.
• Confirm payment details before sending funds.

Before Making Payment

• Ensure you understand the payment method.
• Avoid unreasonable pressure to pay immediately.
• Retain payment confirmations.
• Verify recipient information carefully.

After Receiving the Item

• Inspect the item promptly.
• Contact the seller if any issues arise.
• Retain relevant documentation where appropriate.
• Report suspected fraud or policy violations through the Platform if necessary.

General guidance

If something seems unusual or too good to be true, buyers are encouraged to pause, ask additional questions and carefully evaluate the transaction before proceeding.