Marketplace Policy

Legal compliance

By using the Marketplace, users agree to comply with this Policy as well as all applicable laws and regulations.

Where local laws impose stricter requirements than this Policy, users remain responsible for complying with those laws.

Marketplace restrictions

The fact that an item is listed above does not automatically mean that it is permitted in every jurisdiction.

Lovaio reserves the right to restrict or prohibit categories of items where necessary to comply with legal obligations, protect users or maintain the integrity of the Marketplace.

Sellers must not

Sellers must not:

• intentionally misrepresent items;
• conceal significant defects;
• use misleading titles or descriptions;
• upload deceptive photographs;
• copy listings from other users without authorization;
• create duplicate listings intended to manipulate visibility;
• offer prohibited items;
• engage in fraudulent sales practices;

Keeping listings up to date

Sellers remain responsible for the accuracy of their listings throughout the entire period during which the listing is published.

Listings should be updated promptly whenever important information changes.

Responsible purchasing

Buyers should avoid making purchasing decisions based solely on urgency, unusually low prices or promises that cannot reasonably be verified.

Responsible purchasing helps maintain a trustworthy Marketplace for everyone. Buyers are encouraged to report misleading or suspicious listings.

Photographs

Photographs should accurately represent the item being offered and should not be edited in a manner that materially misrepresents its condition.

Marketplace enforcement

Lovaio may remove or modify listings that are incomplete, misleading or otherwise inconsistent with this Policy.

Additional costs

Where shipping costs, taxes or other charges apply, sellers should communicate these clearly before a transaction is completed.

Pricing enforcement

Lovaio reserves the right to remove listings that contain deceptive pricing practices or otherwise undermine trust in the Marketplace.

We may also request corrections before enforcement where appropriate.

Possible enforcement

Participation in prohibited activities may result in the removal of listings, suspension of Marketplace privileges or permanent account restrictions, depending on the severity of the violation.

Before completing a transaction

Before completing a transaction, users should verify important details, including:

• the identity of the other party where appropriate;
• the condition of the item;
• the agreed price;
• payment arrangements;
• delivery or collection arrangements;

Keeping records

Lovaio encourages users to retain records of important communications relating to Marketplace transactions.

Moderation process

Moderation decisions are based on the information available at the time of review and may involve automated systems, human review or a combination of both.

Significant enforcement decisions may involve human review where appropriate.

Immediate action

Lovaio reserves the right to take immediate action where necessary to protect the safety, integrity or reliability of the Marketplace.

Intentional misuse

Repeated violations may be considered evidence of intentional misuse of the Marketplace.

Jurisdiction restrictions

Lovaio may restrict Marketplace functionality in certain jurisdictions where required by law or where necessary to protect users or the Platform.

Why reporting matters

Reports help maintain a fair and trustworthy Marketplace for the benefit of all users.

Timely reporting enables faster investigation.

Review process

Lovaio reviews reports using a combination of automated systems and human assessment where appropriate.

Submitting intentionally false reports may itself constitute a violation of Platform policies.

Marketplace disclaimer

Nothing in this Policy guarantees the successful completion of any transaction or the quality, safety or legality of goods listed by users.

Users remain responsible for exercising reasonable judgment when buying, selling or exchanging goods through the Marketplace.

Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Good Listing

A high-quality listing should:

• include multiple clear photographs of the actual item;
• accurately describe the condition of the item;
• disclose any defects or signs of wear;
• include relevant dimensions or specifications where applicable;
• state a fair and transparent price;
• provide timely responses to buyer inquiries;

Poor Listing

A poor-quality listing may include:

• blurry or misleading photographs;
• vague descriptions;
• missing information about the condition of the item;
• unrealistic pricing;
• incomplete specifications;
• failure to respond to reasonable buyer questions;

Safe Transaction

To improve transaction safety, users should:

• communicate through the Platform whenever possible;
• verify important details before payment;
• inspect items before completing in-person transactions where practical;
• retain records of important communications;
• report suspicious behavior without delay;