Lovaio Legal
Prohibited Items Policy
Rules identifying goods, services and Marketplace activities that are prohibited or restricted on the Lovaio Platform.
- Version
- 1.1
- Effective
- 29 July 2026
- Last updated
- 29 July 2026
- Reading time
- 8 min
1. Introduction
Welcome to the Lovaio Prohibited Items Policy.
The purpose of this Policy is to protect users, maintain a trustworthy Marketplace and ensure compliance with applicable laws by identifying categories of goods and services that may not be offered, requested, exchanged or otherwise promoted through the Lovaio Platform.
While Lovaio provides technology that enables users to connect and communicate, it does not permit the use of the Marketplace for unlawful, dangerous or inappropriate activities.
Lovaio acts solely as a technology platform connecting users and does not buy, sell, own or take possession of items offered by users unless expressly stated otherwise.
This Policy should be read together with our Terms of Service, Marketplace Policy, Community Guidelines, Trust & Safety Policy, Acceptable Use Policy and all other legal documents published by Lovaio.
2. Scope
This Policy applies to all Marketplace activity on the Platform, including:
- listings;
- requests to purchase items;
- exchanges;
- giveaways;
- advertisements;
- descriptions;
- photographs;
- messages relating to Marketplace transactions;
- any other content intended to facilitate the transfer of goods or services;
User responsibility
Users remain solely responsible for ensuring that any item they offer or request is lawful in all relevant jurisdictions.
3. General Principle
Users may only offer goods or services that:
- are lawful;
- may legally be transferred;
- comply with this Policy;
- comply with applicable regulations;
- do not create unreasonable risks for other users or the Platform;
Policy scope
The absence of a specific item from this Policy does not mean that it is permitted.
Lovaio reserves the right to prohibit, restrict or remove any listing that may present legal, safety, reputational or operational risks. This right may be exercised even where an item is not expressly listed in this Policy.
4. Illegal Items
The following may not be listed, sold, exchanged or requested through the Platform:
- stolen property;
- counterfeit goods;
- forged documents;
- fake identification documents;
- illegally imported goods;
- illegally exported goods;
- goods obtained through criminal activity;
- items whose possession or sale violates applicable law;
Illegal transactions
Users must not use the Platform to facilitate illegal transactions or assist others in circumventing legal requirements.
5. Weapons and Dangerous Items
To protect the safety of users and comply with applicable laws, the following items are generally prohibited from being offered, requested, sold or exchanged through the Marketplace.
Examples include:
- firearms;
- firearm components intended for regulated weapons;
- ammunition;
- explosives;
- fireworks where prohibited by applicable law;
- military-grade equipment;
- silencers and suppressors;
- improvised explosive devices;
- chemical weapons;
- biological weapons;
- radioactive materials;
- weapon conversion devices;
- any other item primarily intended to cause serious bodily harm;
Jurisdictional restrictions
Items that may be lawful in one jurisdiction but prohibited in another may also be restricted by Lovaio.
6. Drugs, Controlled Substances and Medical Products
Listings involving illegal or improperly regulated substances are prohibited.
Examples include:
- illegal narcotics;
- controlled substances offered without legal authorization;
- counterfeit medicines;
- prescription medication offered without lawful authorization;
- anabolic steroids where prohibited;
- recreational drugs;
- drug manufacturing equipment intended for illegal production;
- substances intended primarily to circumvent drug laws;
Health-related products
Certain health-related products may also be restricted where required by applicable law or Platform policies.
7. Dangerous Chemicals and Hazardous Materials
Users may not offer materials that present unreasonable health, environmental or public safety risks.
Examples include:
- toxic chemicals;
- hazardous industrial chemicals;
- dangerous pesticides;
- corrosive substances;
- hazardous waste;
- infectious biological materials;
- regulated radioactive substances;
- materials requiring specialized legal handling;
Additional hazardous materials
Lovaio may prohibit additional hazardous materials where necessary to protect users or comply with applicable regulations.
8. Counterfeit, Stolen and Fraudulent Goods
The Marketplace may not be used to distribute or promote fraudulent goods.
Examples include:
- counterfeit branded products;
- pirated software;
- stolen property;
- forged certificates;
- fake collectibles;
- cloned electronic devices;
- altered serial numbers;
- fraudulent authenticity certificates;
Ownership and authenticity
Users must only offer items that they have the legal right to possess and transfer.
Lovaio may remove listings where ownership or authenticity cannot reasonably be established.
Sellers may be asked to provide additional information supporting ownership or authenticity.
9. Illegal Services
Users may not advertise, request or facilitate services that violate applicable laws.
Examples include:
- identity fraud;
- money laundering services;
- hacking services;
- unauthorized access to computer systems;
- document forgery;
- academic fraud;
- tax fraud;
- illegal gambling operations;
- bribery;
- other criminal services;
Criminal activity
The Platform must never be used to facilitate criminal activity or assist others in violating the law.
10. Animals and Wildlife
To protect animal welfare, biodiversity and comply with applicable laws, certain animals and wildlife-related items may not be offered through the Marketplace.
Prohibited examples include:
- live wild animals where prohibited by law;
- endangered or protected species;
- products derived from protected wildlife;
- illegally captured animals;
- ivory;
- rhinoceros horn;
- illegal animal traps;
- products whose sale violates international wildlife regulations;
Wildlife protection
Lovaio may restrict additional wildlife-related items where necessary to comply with applicable conservation laws or international agreements.
11. Digital Goods and Accounts
Unless expressly permitted by Lovaio, users may not offer digital goods or accounts that present security, legal or fraud risks.
Examples include:
- stolen user accounts;
- hacked accounts;
- social media accounts;
- email accounts;
- streaming service accounts;
- gaming accounts transferred in violation of applicable terms;
- software license keys obtained unlawfully;
- malware;
- ransomware;
- phishing kits;
- hacking tools intended for illegal activity;
Future digital categories
Nothing in this section prevents Lovaio from introducing authorized digital Marketplace categories in the future.
12. Financial and Payment Instruments
The Marketplace may not be used to offer or facilitate transactions involving financial instruments that create legal, regulatory or fraud risks.
Examples include:
- counterfeit currency;
- stolen payment cards;
- cloned payment cards;
- forged checks;
- fraudulent investment products;
- unauthorized financial services;
- money laundering schemes;
- cryptocurrency fraud schemes;
- payment credentials obtained unlawfully;
Financial compliance
Users remain responsible for complying with all applicable financial regulations.
13. Adult Content and Offensive Material
To maintain a welcoming environment suitable for a broad international audience, certain content may not be offered through the Marketplace.
Examples include:
- pornographic material;
- sexually explicit services;
- content involving sexual exploitation;
- non-consensual intimate imagery;
- obscene material prohibited by law;
- content promoting violence or hatred;
- extremist propaganda;
- material intended primarily to shock, threaten or harass others;
14. Restricted Services
Certain services may also be prohibited where they present significant legal or safety risks.
Examples include:
- arranging illegal transportation;
- facilitating illegal immigration;
- trafficking-related services;
- fraudulent travel documentation;
- illegal ticket resale where prohibited by law;
- services intended to evade law enforcement;
- other unlawful commercial activities;
15. Lovaio Enforcement
Where Lovaio reasonably believes that a listing or Marketplace activity violates this Policy, applicable law or presents unacceptable risks, we may take appropriate action.
Such action may include:
- removing listings;
- restricting Marketplace visibility;
- requesting additional information;
- temporarily suspending Marketplace privileges;
- permanently removing Marketplace access;
- suspending or terminating Platform accounts;
- preserving relevant information where required by law;
- cooperating with competent authorities where legally required or appropriate;
Risk-based assessment
The specific enforcement measure applied will depend on the seriousness of the violation, the available evidence and the potential risk posed to users or the Platform. Enforcement measures are determined using a risk-based assessment.
Listing removal
Importantly, the decision to remove a listing or restrict Marketplace access does not necessarily mean that an item is illegal under applicable law.
Lovaio may also take action where content conflicts with our internal policies, creates unreasonable safety risks or could undermine trust in the Marketplace.
16. Reporting Prohibited Listings
Maintaining a safe and trustworthy Marketplace is a shared responsibility.
Users are encouraged to report listings, advertisements or Marketplace activity that they reasonably believe violates this Policy or applicable laws.
Reports may include, for example:
- prohibited items;
- counterfeit goods;
- stolen property;
- fraudulent listings;
- misleading descriptions;
- illegal services;
- dangerous products;
- intellectual property infringement;
- other violations of Marketplace rules;
Reporting process
When submitting a report, users should provide as much relevant information as reasonably possible to assist our review.
Lovaio reviews reports using a combination of automated technologies and human assessment where appropriate.
Submitting intentionally false, abusive or malicious reports may itself constitute a violation of our Platform policies.
17. Contact Information
If you have questions regarding this Prohibited Items Policy or wish to report a prohibited listing, please contact us.
VHV-Construction, s.r.o.
Company ID (IČO): 24212865
Registered Office:
Bělehradská 858/23
120 00 Prague 2
Czech Republic
Website:
https://lovaio.com
Marketplace Support: marketplace@lovaio.com
General Support: support@lovaio.com
Legal: legal@lovaio.com
18. Final Provisions
This Prohibited Items Policy supplements and should be read together with our:
- Terms of Service;
- Marketplace Policy;
- Community Guidelines;
- Trust & Safety Policy;
- Acceptable Use Policy;
- Privacy Policy;
- Cookie Policy;
- and any other legal policies published by Lovaio;
Policy scope
Nothing in this Policy should be interpreted as an exhaustive list of every item or activity that may be prohibited on the Platform. New categories of prohibited items may be introduced without prior inclusion in this illustrative list.
Lovaio reserves the right to remove, restrict or refuse any listing, item, service or Marketplace activity where we reasonably determine that it:
- violates this Policy;
- violates applicable law;
- creates unacceptable safety, legal or operational risks;
- may facilitate fraud or abuse;
- could damage the integrity, reputation or reliability of the Platform;
Platform standards
The decision to remove content or restrict Marketplace access does not necessarily imply that the relevant item is unlawful under applicable law.
Lovaio may also enforce its own Marketplace standards to maintain a safe, trustworthy and reliable environment for all users.
If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Appendix A – Illustrative Examples of Prohibited Items
The following examples are provided for guidance only and are not intended to be exhaustive.
Clearly Prohibited
Examples include:
- counterfeit luxury goods;
- forged travel documents;
- stolen electronics;
- illegal drugs;
- firearms and ammunition where prohibited;
- explosive materials;
- malware or hacking tools intended for unlawful activity;
- endangered wildlife products;
- fraudulent investment schemes;
- fake identity documents;
Items That May Be Restricted
Depending on applicable laws or Platform rules, restrictions may apply to:
- drones;
- knives and multi-tools;
- fireworks;
- certain chemicals;
- nutritional supplements;
- alcohol;
- tobacco or nicotine products;
- high-value collectibles;
- vehicle parts subject to regulatory controls;
Before Creating a Listing
Users should ask themselves the following questions:
- Do I have the legal right to sell this item?
- Is the description accurate and complete?
- Would a reasonable buyer understand exactly what is being offered?
- Does this listing comply with applicable laws?
- Could this item present a safety or fraud risk?
- Would I be comfortable if this listing were publicly associated with the Lovaio community?
If You Are Unsure
If the answer to any of these questions is "No" or "I'm not sure," users should refrain from publishing the listing until they have clarified the issue.
Appendix B – High-Risk Listing Indicators
The following indicators may increase the likelihood that a listing will be reviewed:
- Unrealistically low prices.
- Missing or inconsistent photographs.
- Requests to communicate exclusively outside the Platform.
- Pressure to complete a transaction immediately.
- Repeated publication of nearly identical listings.
- Obvious attempts to conceal the identity of the seller.