Lovaio Legal
Account & Account Security Policy
Rules governing user accounts, authentication, account protection, recovery and security responsibilities on the Lovaio Platform.
- Version
- 1.1
- Effective
- 29 July 2026
- Last updated
- 29 July 2026
- Reading time
- 7 min
1. Introduction
Welcome to the Lovaio Account & Account Security Policy.
Maintaining secure user accounts is essential to protecting the Lovaio community, preventing fraud and ensuring the reliable operation of the Platform.
Strong account security is a shared responsibility between Lovaio and its users.
This Policy explains the rules governing user accounts, account security, authentication, identity verification, account recovery and the responsibilities of users in maintaining the security of their accounts.
This Policy should be read together with our Terms of Service, Privacy Policy, Trust & Safety Policy, Marketplace Policy and all other applicable Platform policies.
2. Scope
This Policy applies to every account created on the Lovaio Platform, including:
- personal accounts;
- business accounts;
- verified accounts;
- Marketplace accounts;
- future account types introduced by Lovaio;
Platform access
This Policy applies regardless of the device, application or service used to access the Platform.
3. Eligibility
To create a Lovaio account, users must satisfy any minimum age and legal capacity requirements specified in the Terms of Service or required by applicable law.
By creating an account, users represent that:
- the information they provide is accurate;
- they have the legal right to use the supplied email address or telephone number;
- they are not creating the account on behalf of another person without authorization;
- they will comply with all applicable Platform policies;
Registration refusal
Lovaio may refuse registration where reasonably necessary to protect the Platform, other users or to comply with applicable laws.
4. Account Registration
Users are responsible for providing accurate, complete and up-to-date registration information.
Users should promptly update their account details if relevant information changes.
During registration, Lovaio may request information such as:
- name;
- email address;
- telephone number;
- country or region;
- date of birth where necessary;
- business information where applicable;
- additional information required for specific Platform features;
False registration information
Providing false or misleading registration information may result in restrictions or enforcement action.
5. Account Credentials
Users are responsible for maintaining the confidentiality of their login credentials.
Users should:
- choose strong passwords;
- avoid reusing passwords from other services;
- keep authentication information confidential;
- use multi-factor authentication where available;
- immediately update credentials if compromise is suspected;
Account activity
Users remain responsible for activity occurring through their accounts unless applicable law provides otherwise.
Users should notify Lovaio promptly if they suspect unauthorized use.
6. Multi-Factor Authentication (MFA)
Where available, users are strongly encouraged to enable multi-factor authentication (MFA) to improve account security.
MFA provides an additional layer of protection beyond a password alone.
Where supported by the Platform, MFA may include:
- authentication applications;
- security keys;
- one-time verification codes;
- biometric authentication where supported by the user's device;
MFA limitations
Although MFA significantly improves security, it does not eliminate all security risks.
7. Account Security Responsibilities
Users should take reasonable measures to protect their accounts.
Examples include:
- keeping software updated;
- protecting devices against malware;
- signing out from shared devices;
- reviewing account activity where available;
- avoiding phishing attempts;
- protecting recovery information;
- reporting suspected security incidents promptly;
Security precautions
Failure to take reasonable security precautions may increase the risk of unauthorized account access.
9. Identity Verification
Certain Platform features may require identity verification.
Verification requirements may vary depending on:
- Marketplace activity;
- transaction risk;
- account history;
- applicable legal requirements;
- fraud prevention measures;
Verification methods
Verification may include, where appropriate:
- email verification;
- telephone verification;
- government-issued identification;
- business registration documents;
- additional information reasonably necessary to verify identity;
Verification limitations
Lovaio may decline or delay verification where submitted information is incomplete, inconsistent or cannot reasonably be verified.
10. Business Accounts
Business users may be required to provide additional information in order to access certain Marketplace features.
Such information may include:
- registered business name;
- company registration number;
- tax identification information where required;
- authorized representative details;
- business contact information;
Business verification limitations
Business verification helps improve Marketplace trust but does not guarantee the quality, legality or reliability of any particular seller, product or transaction.
Verification status should not be interpreted as a guarantee of future conduct.
11. Account Recovery
Users who lose access to their accounts may request account recovery using the recovery methods made available by Lovaio.
To protect users and the Platform, Lovaio may require verification before restoring account access.
Verification may include:
- confirming ownership of the registered email address;
- confirming a registered telephone number;
- identity verification where appropriate;
- verification of previous account activity;
- additional information reasonably necessary to establish account ownership;
Recovery refusal
Lovaio may refuse recovery requests where ownership cannot reasonably be verified.
12. Multiple Accounts
Unless expressly permitted by Lovaio, users should maintain only one personal account.
Creating multiple accounts to:
- evade enforcement actions;
- manipulate Marketplace activity;
- mislead other users;
- abuse promotional programs;
- artificially influence reviews or ratings;
- circumvent Platform restrictions;
Enforcement
Creating multiple accounts for prohibited purposes may result in enforcement action.
Business users may operate additional accounts where expressly permitted by Lovaio.
13. Impersonation
Users may not impersonate another person or organization.
Examples include:
- using another person's identity;
- creating misleading profiles;
- pretending to represent a company without authorization;
- falsely claiming official affiliation;
- using deceptive account names designed to mislead users;
Parody and disclosed accounts
Parody, satire or clearly disclosed fan accounts may be permitted where they are unlikely to mislead users and comply with applicable laws and Platform policies.
14. Account Transfers
Accounts are generally personal and may not be sold, transferred, rented, licensed or otherwise assigned without Lovaio's prior authorization.
Unauthorized account transfers may compromise Platform security and user trust.
Business account transfers
Where business accounts are transferred as part of a legitimate business transaction, Lovaio may require additional verification before approving continued account access.
15. Inactive Accounts
Lovaio may implement policies relating to inactive accounts where reasonably necessary for security, operational efficiency or legal compliance.
Notice
Before taking action affecting inactive accounts, Lovaio may provide notice where reasonably practicable and where required by applicable law.
Retention of information
Certain information may continue to be retained after inactivity in accordance with the Privacy Policy, applicable laws and legitimate operational requirements.
16. Account Suspension and Restriction
Lovaio may temporarily restrict or suspend an account where reasonably necessary to:
- protect users;
- investigate suspected policy violations;
- investigate security incidents;
- prevent fraud;
- comply with applicable laws;
- protect Platform integrity;
Temporary restrictions
Temporary restrictions do not necessarily indicate wrongdoing and may be applied while an investigation is ongoing.
Where appropriate, Lovaio may restore account access after the relevant concerns have been resolved.
17. Account Termination
Users may request the closure of their accounts at any time, subject to any legal obligations, outstanding transactions or other applicable Platform requirements.
Lovaio may also terminate accounts where reasonably necessary, including where:
- serious or repeated policy violations occur;
- fraudulent activity is identified;
- applicable law requires account termination;
- continued access presents a security risk;
- the Platform is being abused;
Information retention
Termination of an account does not automatically remove all information where retention is required by applicable law, legitimate business purposes or the Privacy Policy.
18. Appeals
Users who believe that account restrictions, suspensions or termination have been applied incorrectly may request a review.
An appeal should include:
- identification of the affected account;
- an explanation of the circumstances;
- any relevant supporting information;
- current contact details;
Appeal review
Lovaio reviews appeals fairly, consistently and in good faith.
Submitting an appeal does not automatically restore account access while the review is ongoing.
Where appropriate, additional human review may be conducted before a final decision is made.
19. Contact Information
If you have questions regarding this Policy or need assistance with account security, please contact us.
VHV-Construction, s.r.o.
Company ID (IČO): 24212865
Registered Office:
Bělehradská 858/23
120 00 Prague 2
Czech Republic
Website:
https://lovaio.com
Support: support@lovaio.com
Security: security@lovaio.com
Legal: legal@lovaio.com
20. Final Provisions
This Account & Account Security Policy supplements and should be read together with:
- Terms of Service;
- Privacy Policy;
- Trust & Safety Policy;
- Marketplace Policy;
- Seller Policy;
- Buyer Protection Policy;
- Acceptable Use Policy;
- Community Guidelines;
- Intellectual Property Policy;
- Cookie Policy;
- and any other legal policies published by Lovaio;
Security measures
Nothing in this Policy limits Lovaio's ability to implement reasonable security measures designed to protect users, the Platform or the integrity of Marketplace services.
Lovaio may implement additional technical safeguards as security threats evolve.
Policy updates
Lovaio reserves the right to update this Policy from time to time to reflect legal developments, technological improvements, evolving security threats and changes to Platform functionality.
Severability
If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Appendix A – Account Security Checklist
Users are encouraged to:
- use a strong and unique password;
- enable multi-factor authentication where available;
- protect recovery information;
- regularly review account activity;
- avoid phishing websites and emails;
- keep devices and software updated;
- sign out from shared devices;
- report suspected account compromise promptly;
Appendix B – Common Security Threats
Examples of common account security risks include:
- phishing emails;
- fake login pages;
- credential stuffing attacks;
- password reuse across multiple services;
- malware;
- social engineering;
- SIM swapping;
- unauthorized device access;
Security awareness
Understanding these risks helps users better protect their accounts and contributes to a safer Platform for everyone.
Appendix C – Security Best Practices
To further protect their accounts, users are encouraged to:
- regularly update passwords;
- avoid sharing verification codes;
- verify official Lovaio communications;
- review connected devices and active sessions;
- report suspected phishing immediately;
- keep recovery email addresses up to date;