Privacy Policy

Third-party services

This Privacy Policy does not apply to third-party websites, services or applications that may be linked from the Platform.

Those services have their own privacy policies and practices, for which Lovaio is not responsible.

4.1 Account Information

When you create an account, we may collect information including:

• your name or display name;
• your email address;
• your password, stored in encrypted or hashed form;
• your date of birth, where required;
• your country or region;
• your preferred language;
• your profile photo;
• account verification information, where applicable;
• login credentials when using third-party authentication providers, such as Google, Apple or other supported identity providers.

Optional information

You may choose to provide additional information to personalize your profile.

Unless specifically indicated, providing optional profile information is voluntary.

4.2 Profile Information

Your public profile may include information that you choose to share with other users, such as:

• profile picture;
• display name;
• biography;
• languages spoken;
• country or city;
• travel interests;
• travel history, where voluntarily shared;
• ratings and reviews;
• account creation date;
• verification badges;
• publicly visible activity on the Platform.

Public profile responsibility

You are responsible for the information you choose to make publicly available.

4.3 User Content

Lovaio allows users to create, upload and share content.

This may include:

• listings;
• photographs;
• videos;
• descriptions;
• comments;
• reviews;
• ratings;
• messages posted in public areas;
• profile content;
• other content voluntarily submitted by users.

Visibility of user content

Some of this content may be publicly visible depending on your privacy settings and the functionality of the Platform.

4.4 Private Messages

When users communicate through the Platform, we process the content of private messages in order to provide the messaging service.

Lovaio does not routinely monitor or read private conversations.

However, we may access, review or process private messages where reasonably necessary to:

• investigate reports of abuse, fraud or illegal activity;
• enforce our Terms or other Platform policies;
• comply with applicable laws or lawful requests from public authorities;
• protect the rights, safety or property of Lovaio, our users or third parties;
• maintain the security and integrity of the Platform.

Access limitations

Where technically feasible and legally permitted, access to private communications is limited to authorized personnel and only for the purposes described above.

4.5 Location Information

Depending on how you use the Platform, we may collect location-related information, including:

• country;
• city;
• approximate geographic location;
• travel destination;
• location associated with listings;
• device location, where you have granted permission.

Use of location information

Location information helps users discover relevant listings and improves the functionality of the Platform.

You may disable precise location permissions through your device settings.

Some Platform features may become unavailable or less accurate as a result.

4.6 Device and Technical Information

We automatically collect certain technical information, including:

• IP address;
• browser type and version;
• operating system;
• device type;
• device identifiers;
• language settings;
• time zone;
• referring URLs;
• pages visited;
• clicks and interactions;
• crash reports;
• diagnostic information;
• security logs.

Use of technical information

This information helps us maintain security, detect fraud, diagnose technical issues and improve our services.

4.7 Cookies and Similar Technologies

We use cookies, pixels, local storage and similar technologies to:

• authenticate users;
• remember preferences;
• maintain secure sessions;
• measure Platform performance;
• understand how the Platform is used;
• personalize certain features;
• improve the overall user experience.

Cookie Policy

Additional information about cookies is provided in our Cookie Policy.

4.8 Information from Third Parties

We may receive information from third parties, including:

• identity providers used for login;
• payment service providers;
• analytics providers;
• advertising partners, where applicable;
• fraud prevention providers;
• publicly available sources;
• other users who interact with you on the Platform.

Third-party information processing

We process such information only where permitted by applicable law.

4.9 AI-Assisted Moderation

To protect our community, Lovaio may use artificial intelligence and automated systems to analyze user-generated content.

This may include:

• listing titles and descriptions;
• uploaded photographs;
• public comments;
• reviews;
• reports submitted by users;
• account behavior patterns;
• metadata associated with uploaded content.

Detection purposes

These systems help detect:

• spam;
• scams;
• fake listings;
• prohibited items;
• abusive content;
• copyright violations;
• suspicious or fraudulent activity.

Human oversight

Automated systems may assist human moderators but do not make legally significant decisions without appropriate human oversight where required by applicable law.

5.1 Providing the Platform

We use your information to:

• create and manage your account;
• authenticate your identity;
• display your profile and listings;
• enable communication between users;
• facilitate exchanges, sales, donations and other interactions;
• provide customer support;
• process reports submitted by users;
• maintain Platform functionality.

5.2 Improving the Platform

We use information to better understand how the Platform is used and to improve our services.

This may include:

• developing new features;
• improving existing functionality;
• fixing bugs;
• optimizing performance;
• measuring feature usage;
• improving accessibility;
• improving search results;
• enhancing user experience.

Aggregated analytics

Where possible, we use aggregated or anonymized information for analytics.

5.3 Personalization

We may personalize your experience by:

• recommending relevant listings;
• suggesting users with similar travel interests;
• displaying content based on your location;
• remembering your preferences;
• providing localized content;
• improving search relevance.

User control

Personalization is intended to improve your experience without limiting your control over the Platform.

5.4 Communications

We may contact you regarding:

• account security;
• password resets;
• important service announcements;
• changes to our Terms or Privacy Policy;
• responses to support requests;
• notifications related to your listings;
• messages from other users;
• moderation decisions;
• verification requests;
• legal notices.

Marketing communications

Where permitted by law and subject to your preferences, we may also send newsletters, product updates and promotional communications.

You may unsubscribe from marketing communications at any time.

5.5 Safety and Security

Protecting our community is one of our highest priorities.

We use personal information to:

• detect fraud;
• prevent scams;
• identify fake accounts;
• detect suspicious activity;
• prevent abuse;
• investigate reports;
• protect users;
• enforce our policies;
• secure user accounts;
• maintain the integrity of the Platform.

5.6 AI-Assisted Safety Systems

Lovaio may use artificial intelligence and machine learning technologies to assist in protecting the Platform and improving our services.

These technologies may help:

• identify spam;
• detect fraudulent listings;
• recognize prohibited content;
• identify abusive behavior;
• detect duplicate content;
• improve search quality;
• prioritize reports for review;
• recommend relevant content.

Decision support and review

AI systems are designed to support human decision-making.

Where required by applicable law, significant moderation decisions are subject to appropriate human review.

5.7 Legal Compliance

We process personal information where necessary to:

• comply with applicable laws;
• respond to lawful requests from public authorities;
• comply with court orders;
• fulfill tax and accounting obligations;
• enforce contractual obligations;
• establish, exercise or defend legal claims.

5.8 Research and Statistics

We may use anonymized or aggregated information for:

• statistical analysis;
• business reporting;
• product development;
• academic research;
• market analysis;
• improving Platform performance.

Protection of identity

Information used for these purposes is processed in a way that does not directly identify individual users whenever reasonably possible.

5.9 Business Operations

Your information may also be processed for legitimate business purposes, including:

• maintaining internal records;
• auditing;
• financial reporting;
• risk management;
• quality assurance;
• training customer support staff;
• improving operational efficiency.

5.10 Business Transfers

If Lovaio is involved in a merger, acquisition, investment, corporate restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

Users will be informed where required by law.

Performance of a Contract

We process personal information where necessary to provide the Platform and fulfill our contractual obligations to users.

Examples include:

• creating user accounts;
• providing messaging;
• displaying listings;
• enabling Platform functionality;
• providing customer support.

Legitimate Interests

We process information where necessary for our legitimate interests, provided such interests are not overridden by your rights and freedoms.

Examples include:

• fraud prevention;
• Platform security;
• moderation;
• analytics;
• improving our services;
• protecting users;
• preventing abuse.

Legal Obligations

We process information where required to comply with applicable laws, including:

• accounting obligations;
• tax obligations;
• legal reporting requirements;
• court orders;
• law enforcement requests.

Consent

In certain situations, we rely on your consent.

This may include:

• marketing communications;
• optional cookies;
• certain location services;
• optional profile information.

Withdrawal of consent

You may withdraw your consent at any time.

Withdrawal does not affect processing carried out before consent was withdrawn.

Vital Interests

In exceptional circumstances, we may process personal information where necessary to protect the vital interests of a user or another person.

7.1 Information Shared with Other Users

Certain information is visible to other users as part of the normal operation of the Platform.

Depending on your activity and privacy settings, this may include:

• your display name;
• profile picture;
• biography;
• country or city;
• public listings;
• ratings and reviews;
• account verification badges;
• public comments;
• publicly visible activity.

Public information

Only information intended for public display is visible to other users.

7.2 Service Providers

We may share personal information with trusted third-party service providers that help us operate the Platform.

These providers may include:

• cloud hosting providers;
• payment service providers;
• customer support providers;
• analytics providers;
• email delivery providers;
• content delivery networks;
• security providers;
• fraud detection providers;
• identity verification providers;
• AI service providers;
• infrastructure providers.

Provider restrictions

These providers may process personal information only on our behalf and only for the purposes specified by Lovaio.

Where required by law, appropriate data processing agreements are in place.

7.3 Legal Requirements

We may disclose personal information where we believe disclosure is necessary to:

• comply with applicable law;
• comply with court orders;
• respond to lawful requests from government authorities;
• protect public safety;
• investigate criminal activity;
• prevent fraud;
• protect our legal rights;
• enforce our Terms and policies.

Disclosure limitations

We will disclose only the information reasonably necessary for the applicable legal purpose.

7.4 Business Transactions

If Lovaio undergoes a merger, acquisition, investment, restructuring or sale of all or part of its business, personal information may be transferred to the acquiring entity.

Any successor entity will remain subject to this Privacy Policy unless users are informed otherwise.

7.5 Protection of Users

We may share information where reasonably necessary to:

• prevent fraud;
• prevent scams;
• investigate abuse;
• protect users from harm;
• respond to emergency situations;
• enforce community standards;
• protect the integrity of the Platform.

7.6 With Your Consent

We may share your personal information with third parties where you have explicitly requested or authorized such sharing.

You may withdraw your consent at any time where processing is based on consent.

Protection of transferred information

We take reasonable steps to ensure that transferred information receives an adequate level of protection regardless of where it is processed.

Deletion and anonymization

When information is no longer required, it is securely deleted, anonymized or otherwise irreversibly de-identified, unless legal obligations require continued retention.

Deletion from backup systems may not occur immediately but will take place during normal backup rotation cycles.

Responding to requests

We will respond to requests within the time limits required by applicable law.

In certain situations, legal obligations may prevent immediate deletion of some information.

Identity verification may be required before fulfilling certain requests to protect user privacy and security.

10.1 Right to Lodge a Complaint

If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority in your country of residence or with another competent supervisory authority as provided by applicable law.

10.2 Exercising Your Rights

Requests regarding privacy rights may be submitted to privacy@lovaio.com.

We may request additional information to verify your identity before processing your request.

Parents and legal guardians

Parents or legal guardians who believe that a child has provided personal information to Lovaio without the required consent may contact us at privacy@lovaio.com.

We encourage parents and guardians to supervise children's online activities and to educate them about the safe use of online services.

Access controls

Access to personal information is limited to employees, contractors and service providers who require such access to perform their duties and who are subject to appropriate confidentiality obligations.

Security limitations

While we strive to use commercially reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, Lovaio cannot guarantee absolute security, and users should also take appropriate steps to protect their own accounts, including choosing strong passwords, enabling available security features and keeping login credentials confidential.

Personal data breaches

If we become aware of a personal data breach, we will respond in accordance with applicable law, including notification of competent supervisory authorities and affected individuals where required.

Strictly Necessary Cookies

These cookies are essential for the operation of the Platform and cannot be disabled without affecting core functionality.

Examples include cookies used for:

• authentication;
• account security;
• session management;
• fraud prevention;
• load balancing.

Functional Cookies

These cookies remember your preferences and improve your user experience.

Examples include:

• language preferences;
• display settings;
• saved preferences;
• accessibility options.

Analytics Cookies

These cookies help us understand how users interact with the Platform.

Information collected may include:

• pages visited;
• session duration;
• navigation patterns;
• device information;
• general geographic region.

Use of analytics information

Analytics information is used to improve the Platform and better understand user behavior.

Performance Cookies

These cookies help identify technical issues and improve Platform performance.

Advertising Cookies

Where applicable and subject to your consent where required by law, advertising technologies may be used to provide more relevant promotional content.

Lovaio does not use advertising cookies unless permitted by applicable law and, where required, only after obtaining valid user consent.

Managing cookie preferences

Users may manage cookie preferences through our cookie banner or browser settings.

Additional information is available in our separate Cookie Policy.

For detailed information regarding cookie categories, retention periods and consent management, please refer to our separate Cookie Policy.

Third-party processing

These third parties may process personal information in accordance with their own privacy policies and contractual obligations with Lovaio.

Lovaio carefully selects service providers and, where required by law, enters into appropriate contractual arrangements to ensure that personal information is processed securely and lawfully.

Third-party links

The Platform may also contain links to third-party websites.

Lovaio is not responsible for the privacy practices or content of third-party websites or services that are not operated by us.

Users are encouraged to review the privacy policies of any third-party services they use.

Effective date

The "Effective Date" at the beginning of this Privacy Policy indicates when the current version became effective.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Policy to the extent permitted by applicable law.

Consent to changes

Where applicable law requires your consent for specific changes, we will obtain such consent before those changes take effect.

We encourage users to review this Privacy Policy periodically to stay informed about how their personal information is processed and protected.

Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Mandatory rights

Nothing in this Privacy Policy limits any rights that users may have under applicable data protection legislation.

In the event of any conflict between this Privacy Policy and mandatory provisions of applicable law, the applicable law shall prevail.

Closing statement

Thank you for being part of the Lovaio community.

We believe that travel becomes more meaningful when people help one another, share responsibly and build trust across borders.

We are committed to protecting your privacy while supporting a safe, respectful and sustainable global travel community.